Shipping + Returns

Processing time

Orders will be processed in 3-5 business days.  If it is longer, I will contact you. Processing time is the time the order takes to create, not shipping time.

Shipping

First class will take 3-5 business days (longer during busy times ie. Christmas, Mother's Day).  Priority should take 2-4 days (not guaranteed), Express shipping is 1-3 days (guaranteed or your money back).    I also can ship Fed Ex overnight and 2 day.  Please email me if you would like Fed Ex instead of USPS and I can quote you a price.  Shipping fees are not refundable.  If you would like to return/exchange something, you will need to pay for shipping back to me.  I am not responsible for USPS or Fed Ex shipping times.  I can only control creating the item and shipping it out.  Shipping fees will not be refunded if something doesn't get to you by the date you need it due to the USPS or Fed Ex error (with the exception of Express guaranteed shipping).
Customs fees and import taxes will be charged with international orders and are the responsible of the buyer.  I also can't control any delays due to customs.

Returns, Exchanges & Cancellations

There are no returns on personalized items or earrings.  If there is an issue with your order (i.e., incorrect date or spelling) because of my error, please let me know within 14 days of delivery.  If you need to mail the item back, I will refund shipping charges. 

If you would like to exchange your non personalized item, please let me know within 30 days of delivery.  Shipping the item back and shipping the new item to you is at the buyer's cost.  Item must be in original package and unused or there will be a loss of value fee depending on the item.

If you would like to return your non personalized item, please let me know within 30 days of delivery.  Shipping the item back is at the buyer's cost.  Item must be in original packaging and unused or there will be a loss of value fee depending on the item.

There are no cancellations on orders.  Please make sure you enter correct spelling and dates when placing your order.  I begin working on your order right away.

CHAINS:  If there is an issue with your chain, please let me know within 30 days of delivery.  If there is a defect, you will see it within the first few days of wearing the chain.  If the chain breaks after 30 days, this is considered normal wear and tear and you can order a replacement.

Payment Options

Paypal, Visa, Mastercard, Discover, American Express, Apple Pay, or Shop Pay. Your payment information is secure. I never receive your credit card information directly.