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Store Policies

Processing time

Orders will be processed in 1-5 business days.  If it is longer, I will contact you. Processing time is the time the order takes to create, not shipping time.
Shipping
First class will take 3-5 business days (longer during busy times ie. Christmas, Mother's Day).  Priority should take 2-4 days (not guaranteed), Express shipping is 1-3 days (guaranteed or your money back).    I also can ship Fed Ex overnight and 2 day.  Please email me if you would like Fed Ex instead of USPS and I can quote you a price.  Shipping fees are not refundable.  If you would like to return/exchange something, you will need to pay for shipping back to me.  I am not responsible for USPS or Fed Ex shipping times.  I can only control creating the item and shipping it out.  Shipping fees will not be refunded if something doesn't get to you by the date you need it due to the USPS or Fed Ex error (with the exception of Express guaranteed shipping).
Customs fees and import taxes will be charged with international orders and are the responsible of the buyer.  I also can't control any delays due to customs.

2017 HOLIDAY DEADLINES

For December 24th delivery:

First class/free shipping:  December 11

Priority:  December 14

Express:  December 16

Please remember all items are created BY HAND and need time to be made.  I cannot ship out most items same day, especially if they have names and dates.


Returns, Exchanges & Cancellations

There are no returns on personalized items or earrings.  If there is an issue with your order (i.e., incorrect date or spelling) because of my error, please let me know within 14 days of delivery.  If you need to mail the item back, I will refund shipping charges.  


If you would like to exchange your non personalized item, please let me know within 30 days of delivery.  Shipping the item back and shipping the new item to you is at the buyer's cost.  Item must be in original package and unused or there will be a loss of value fee depending on the item.


If you would like to return your non personalized item, please let me know within 30 days of delivery.  Shipping the item back is at the buyer's cost.  Item must be in original packaging and unused or there will be a loss of value fee depending on the item.


There are no cancellations on orders.  Please make sure you enter correct spelling and dates when placing your order.  I begin working on your order right away.


CHAINS:  If there is an issue with your chain, please let me know within 30 days of delivery.  If there is a defect, you will see it within the first few days of wearing the chain.  If the chain breaks after 30 days, this is considered normal wear and tear and you can order a replacement.


Payment Options
Paypal, Visa, Mastercard, Discover and American Express. Your payment information is secure. I never receive your credit card information directly.  
FAQ

How do I know my order went through?

I will send you an automated message confirming your order upon completion of payment, and another one with tracking information once shipped. Read them to confirm the details of your order. I will only contact you if there are issues with personalization or shipping requests.  If you placed an order and didn't receive a confirmation, please let me know ASAP.

PLEASE READ BEFORE PURCHASING BRASS, COPPER AND BRONZE JEWELRY

Copper and brass are beautiful and colorful but there are things you need to know about these metals. They will darken over time and have to be polished. You can use copper and brass polish or a Pro Polish Pad which will polish all metals. I include a sample Pro Polish Pad with your purchase. You can buy more of them in the Add Ons section of my store. Twinkle copper and brass polish also works well on these metals.

Does sterling silver tarnish?

Due to many factors, sterling silver will tarnish over time. This is a natural occurring process. To clean, use a professional silver cleaning cloth or a Pro Polish Pad. Gently rub lengthwise. Do not immerse in a silver dip cleaner. It will take the black etching off your discs.

How do I keep sterling silver from oxidizing when I am not wearing it?

To keep pieces from oxidizing in your jewelry box , seal them in an air tight zip lock bag. You can put a silica gel packet inside the bag with your jewelry (the kind that comes in a shoe box or purse) or anti tarnish paper to keep the moisture out.

Are shipping fees refundable on returns?

No, if you return your non-personalized or custom order, shipping fees are non refundable.

Who pays for customs fees and import taxes?

The customer is responsible for all customs fees and import taxes that are incurred during delivery. UK has especially high customs fees. If you read this after you purchase, please notify me ASAP and you can cancel your order.

How do I know what size expandable bangle I need?

The stainless steel bangles come in 3 sizes, silver plated and sterling silver come in (2 sizes) and the copper, gold, brass, and rose gold come in 1 standard size. The child size bangles are 7" at the smallest point and 8" when fully expanded. If you fold your thumb into your palm and the measurement where the base of your thumb is, is 8" then you can fit that size. Medium or standard size bangles are 8" at the smallest point, and 9" when fully expanded. The large size bangles are 9-1/2" at the smallest point and 11" when fully expanded.